Emergency Medical Controller ( Emergency Call Taker)

A regular supply of skilled and specially trained Emergency Call Takers are required for the National
Emergency Operations Centre (NEOC) which is based on two sites in Tallaght, Dublin and in
Ballyshannon, Co Donegal. Our emergency call takers are essential to ensure effective
communication between the general public and the National Ambulance Service (NAS), particularly
as a result of emergency care needs.

NEOC utilises Advanced Medical Priority Dispatch System (AMPDS) using international standards in
triaging and prioritising emergency calls. NEOC dynamically deploys resources to areas where cover
is required or to respond to incidents as they arise to ensure the nearest available resource responds
to emergencies. All 112/999 calls are clinically triaged based on the patient’s condition.
The post is designed to operate in a communications command and control centre environment in
order to control efficiently and effectively the emergency ambulance, intermediate care and first
responder services for service users and to cater for the communications needs of the Health
Service.

Responsible for the efficient and effective call taking of EMS, ICS and related calls and requests in
order to meet service user’s needs in a timely manner and within the framework of policies,
procedures and guidelines. Additionally, the Emergency Medical Controller (Emergency Call Taker)
will have a key role in the future operation of alternative referral pathways.

The Emergency Call Taker has a key role in delivering an effective response to emergencies within
an established set of performance indicator response times. He/she plays a lead role in improving
communication within and externally to the service, by performing their duties in line with the ethos
of customer/client service.

A competition for additional Emergency Medical Controllers (Emergency Call Takers) is due to
commence in the near future. Check nationalambulanceservice.ie for future updates on this next
phase of our recruitment campaign.