When and how to call 999/112

When to dial 999/112

Always call 999 or 112 in a life threatening emergency; if someone is seriously ill or injured and their life is at risk. 

For example if someone has:

  • Stopped breathing;
  • Lost consciousness;
  • Persistent, severe chest pain;
  • Breathing difficulties;
  • Severe bleeding that can't be stopped;

If you or someone else is having a heart attack or stroke, call 999/112 immediately. Every second counts with these conditions.

How to call 999/112

  • You can call the emergency services by dialling 999 or 112 from a mobile or fixed phone line. If you have a speech or hearing impairment you can register for a service that will allow you to text 999/112 in emergency further details can be found on www.112.ie

    What happens when you call 999/112?

  • When you call 999/112, you are connected to an Emergency Service Operator who will direct the call to the appropriate emergency service e.g. Ambulance Service, Fire Service, An Garda Síochána etc. Once connected to the ambulance service, you will speak to one of our Emergency Medical Call Takers; you will be taken through a suite of questions which will give the service information about the patient's condition

    What information will I need when I call 999/112?

  • You will need to have the following information available when you call 999/112:
  • The address or location of where you are, including the Eircode if appropriate
  • The phone number you are calling from
  • What has happened

Once we know where you are, we can send help to you. You will also be asked to give some additional information including:

  • The patient's age, sex and medical history
  • Whether the patient is conscious, breathing and if there is any bleeding or chest pain;
  • Details of the injury and how it happened
  • We will then continue to ask you questions relating to patient(s) or the incident in question, These questions will NOT delay help getting to you but will assist the responding teams when they arrive 
  • The information gathered during the 999/112 call helps the Emergency Medical Dispatchers identify and sent the most appropriate response needed to you. This could be an emergency ambulance or rapid response vehicle, for example. We may also send voluntary community first responders, air ambulances, fire service, mountain rescue teams and emergency doctors to assist when required